Payments are non-refundable. In the event of postponement/cancellation from your end, an amount can be applied to future tours through Gladys Adventure for a period of 12 months. Payments may be applied towards others traveling through Gladys Adventure and Safaris at your request. Accommodations and flights will have more strict cancellation policies that may reduce the amount applied to future tours. 100% of amounts recoverable by Gladys Adventure and Safaris will be availaible for use as described above.
Online payment - we accept visa/mastercard payments. For this our bank will add a 5% fee. The payment web page is operated by our bank and we are never given your bank card information.
It is also possible to pay by direct wire transfer from your bank to ours. Our bank does not add any fees to this but the sending bank deptermines the fees. This is a flat fee regardless of the transfer amount and typically ranges from $30 - $40 USD. Many times a third bank is involved in the transfer (correspondence bank) and they will deduct an additional $10 fee. For bank details to make a wire transfer please contact us.
Specifics Regarding Cancellations
Specifics Regarding Cancellations Gladys Adventure is not in the business to make money off of cancellations or postponements. But we cannot lose money off them either. This country does not make it easy for us to send money outside of Tanzania. If you need to cancel, we cannot guarantee a refund. But if you cancel soon enough after making credit/debit card payment that the charge can be reversed, then a refund might be possible. You can transfer any amount that is recoverable by Gladys Adventure and Safaris towards either future travel through Gladys Adventure (within 1 year) or have that amount applied to another person traveling through Gladys Adventure. Please note that hotels, lodges, and flights will have much more strict cancellation policies that may reduce the amount recoverable for use.
We cannot be responsible for adapting to cancelled/delayed flights, missed connections, missing/delayed baggage. We will do our best but we cannot guarantee that we can accommodate you in all situations. This is especially true for open group climbs/safaris.
We strongly recommend travel insurance for your protection of your invested amount. For Mt Kilimanjaro climbs, medical and rescue insurance is required and we suggest that you look for a policy that will handle other possible scenerios as well.