Terms and Conditions

Payment may be made on an invoice written by our office. Payment amounts differing from the invoice amount listed on the invoice is not permitted by this system. Contact us to have the invoice written for the payment amount intended. A 5% bank fee will be added to online payments. This amount is included in the invoice total. In other words, the invoice total is the actual amount charged to the bank card. Payment of balances due are accepted in person through bank card or cash in our office in Moshi. A bank fee of 4% is added for in person bank card payments.

Clients should read, understand and accept these Terms and Conditions before they book and pay for a trek or safari with us.

Clients bookings are accepted on the understanding that the clients appreciate the possible risks inherent in travel, and in particular adventurous activities such as trekking, climbing, walking safaris, game driving and diving.

Bookings can only be accepted for persons under eighteen years of age when accompanied by an adult who will be responsible for them. In the unlikely event of accommodation not being available on arrival at a hotel/campsite described and/or confirmed to the clients, Gladys Adventure undertakes to provide alternative accommodation in a hotel/campsite of categories at least as high as those contracted, if available.

Compensation payments do not apply to changes caused by reasons of war, riots, civic strike, terrorist activity, industrial dispute, natural disasters, fire, closure of an airport or port, adverse weather conditions and similar events beyond our control. In case of such an event Gladys Adventure will have no liability other than to offer you an alternative comparable holiday, if available, or offer a refund of monies paid by you, not including the deposit.

Alteration to a confirmed booking whilst abroad. We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad, this is your own responsibility and Gladys Adventure is not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations.

Adventure holidays. Please note that for clients undertaking a trekking itinerary we offer first class guides, porters and provide safety equipment where needed. We are not responsible for guides and rangers provided by TANAPA or similar authorities. If you are obliged to abandon an activity due to your own physical limitations there is no refund of park fees and any additional accommodation and/or transport fees are not the responsibility of Gladys Adventure. You may be asked to sign a disclaimer form prior to participation in certain activities.

Airport, international and domestic flight delays. In the unlikely event of a delay, arrangements for meals, overnight accommodation etc, should be met by your airline. If you are joining a group and flight delays mean that additional transfers etc. are required to enable you to join the group, these costs must be met by you the client and should later be reclaimed under your insurance policy if applicable.

Our quoted prices are based on current (last site update) exchange rates and on-the-ground prices. The price of a tour may vary at any time before a deposit has been made for an itinerary. Payment of deposit will lock the price of the tour. In the event of open groups, if more people join there may be a reduced price for each participant.

Tour dates, accommodations or flights will not be reserved until a deposit has been made. Booking 30 days or more before the tour start requires a deposit of 30% of the tour total. Bookings made less than 30 days prior to tour start requires payment in full to reserve the tour.

Cancellation should be made in writing (email is acceptable). Payments made are non-refundable except where cancellation is made by Gladys Adventure. In the event of postponement, amounts paid may be applied to a tour starting up to 12 months in the future. Note that for some accommodations and airlines, their cancellation policy may be more strict and the amount available to be applied for future travel may be reduced accordingly.

All clients must take out their own adequate travel insurance and copies must be given to the tour guide upon initial meeting. The insurance must take into account the nature of the holiday and client must specify to their insurance company if they intend climbing, trekking, diving etc. The policy should also have repatriation cover in the event of serious accident.

Clients are responsible for obtaining passports, visas, health certificates, international driving permits and any other documents relating to their holiday themselves and to meet any additional costs which may be incurred as a result of failure to comply with such requirements.

Our holidays are planned many months in advance, it is therefore possible that some arrangements may have to be changed and we reserve the right to at any time.